Information on the Right of Withdrawal

The information on this page is taken from Legislative Decree No. 21 of 2014, effective March 26, 2014, and issued pursuant to Directive 2011/83/EU on Consumer Rights. The consumer has the right to withdraw from any distance contract, without penalty and without specifying the reason, within 14 days from the date of delivery to the consumer. The right of withdrawal is exercised by sending written notice (including via email) to Norac Racing Parts within the applicable deadline.

To exercise the right of withdrawal, the customer must inform us of their decision to withdraw from this contract by means of an explicit declaration (e.g., a letter sent by post, fax, or email). For this purpose, you may use the standard withdrawal form, but it is not mandatory. To meet the withdrawal deadline, it is sufficient for the customer to send the communication concerning the exercise of the right of withdrawal before the withdrawal period expires and to return the goods within 14 days of exercising the right of withdrawal. Shipping costs are the customer's responsibility.

The consumer cannot exercise the right of withdrawal for " goods made to measure or clearly personalized " (Article 59 of the aforementioned decree) and for " non-prefabricated goods produced on the basis of an individual choice or decision by the consumer" (Article 2 of the aforementioned directive) : for further information on this matter, contact Customer Service before purchasing or in any case before production begins.

The right of withdrawal also cannot be exercised on sealed goods that are not suitable for return due to hygiene or health protection reasons and were opened after delivery (e.g., mattresses, pillows, linens, etc.). Finally, the right of withdrawal also cannot be exercised on "non-personalized" goods in the following cases: contracts not covered by Consumer Protection legislation (goods purchased with a VAT number for professional purposes).

The consumer is required to return the goods to Norac Racing Parts at their own expense within 14 days of exercising the right of withdrawal and is responsible for any diminished value resulting from handling other than that necessary to establish the nature, characteristics, and functioning of the goods. If the right of withdrawal is exercised by the consumer in accordance with the provisions set forth herein, Norac Racing Parts will refund the amount paid, excluding any additional costs requested by the customer.

The refund will be made within 14 days of exercising the right of withdrawal if the consumer has fulfilled their obligation to return the goods within 14 days of exercising their right of withdrawal. In the case of payment by bank transfer, the refund will be made on the working day following the moment Norac Racing Parts receives the buyer's bank details.